5-Day Return & Exchange Guarantee
Your olfactory satisfaction and trust are paramount. We back every bottle with open parcel inspection and an immediate 5-day resolution window.
5-Day Return Window
If there is any issue with your fragrance bottle, sprayer, or scent variant, notify our team within 5 days of receiving your parcel for a swift replacement or full refund.
Open Parcel Policy
Customers are allowed to open the parcel before paying COD to inspect bottle integrity and verify packaging condition with the courier rider.
3-Step Effortless Replacement Process:
Contact on WhatsApp
Message us on +92 313 4454899 with your Order Tracking ID and a brief photo/video of the issue.
Swift Verification
Our fragrance concierge verifies your request immediately and arranges an express courier swap or return pickup.
Prompt Settlement
Replacements or refunds are settled quickly via Direct Bank Transfer (Meezan Bank), JazzCash, or EasyPaisa.
Eligible Return & Exchange Conditions:
- Product received damaged, leaked, or broken atomizer nozzle during transit.
- Wrong fragrance variant received compared to your placed order.
- Return claim filed within 5 days of courier delivery confirmation.
- Item returned in its original bottle flacon and packaging box.
Official Fragrance House & Return Address
Address: 246 Allama Iqbal Rd, old Dharampura, Lahore, 54000, Pakistan
Official WhatsApp: +92 313 4454899
Official Email: janisperfumes@gmail.com
Support Timings: Monday – Saturday: 10:00 AM – 10:00 PM (PKT)